Where notifications appear, what generates them, and how to control which ones you get.

1. 1

   Open the bell menu

   The bell in the top bar shows a dot when you have unread notifications. Click it to see the most recent, or View All for the full history.

   

2. 2

   Click through to the source

   Clicking a notification marks it read and takes you to whatever it refers to — a ticket, or a support conversation.

3. 3

   Choose what you receive

   Under Settings you can choose which events notify you and by which channel. Your administrator sets the defaults for your role.